Trouble Shooting

Time is money

 

Blinking lights on the machine are the most obvious indicator that it is no longer functioning as desired. Often, your company doesn’t have the expertise and experience required to discover and correct the technical causes of such issues. Of course not, because your strength is machine operation. The moment that technical difficulties appear is hardly the time for attempting to solve the issue by trial-and-error, because in your business, time is money.

Which is why T4A is here to provide the appropriate technical solution. We use targeted analysis to identify the problem and solve it immediately or work out a corresponding solution.

To make sure no time is lost, we are available 24/7 and can provide the initial diagnosis via remote support, and then decide, together with you, whether you require on-site support or whether the problem can be solved without us travelling to you.

We provide qualified experts whose knowledge and experience allows them to determine the problem with deceptive ease, and offer a prompt solution. To do this, we rely not just on tried and tested communication channels such as telephone, email or online access to your system, but also the latest in ICT. This includes augmented reality, which allows us to ‘use your eyes’ to solve problems.

If it is not possible to use this technology to solve the technical challenge, or if certain problems keep reappearing, we will be happy to support you on-site as we fix the error.